Take every customer conversation beyond the call.
One real‑time platform for voice, email, chat, WhatsApp, SMS and social — with AI transcription and sentiment on every interaction, and a white‑label cloud you can run as your own.
Your customers reach out everywhere. Answer in one place.
A full contact center, not a chat widget.
Everything an enterprise contact center needs — and everything a reseller needs to sell it.
Omnichannel ACD & IVR
Skills‑based routing for voice and every digital channel. Visual IVR and call‑flow designer, queues, and overflow.
Recording, transcription & sentiment
Record every interaction, auto‑transcribe (Google / Speechmatics), and score sentiment for QA and coaching.
Predictive & preview dialer
Outbound campaigns at scale with answer‑machine detection, pacing, ANI groups and DNC compliance.
CRM & helpdesk integrations
Screen‑pop and click‑to‑dial inside Salesforce, Zoho, Zendesk and Freshdesk — plus an embeddable web plugin.
Real‑time supervision
Live wallboards, monitor / whisper / barge, agent states, breaks and a full QA evaluation module.
Carrier‑grade security
SIP fraud protection, auto‑blacklisting, TLS/SRTP, recording encryption, IP ACLs, 2FA and SSO.
From carrier to conversation in four steps.
Connect
Bring your own SIP trunk or use ours. Provision DIDs and extensions in minutes.
Design
Build IVRs, call flows, queues, skills and campaigns — visually, no code.
Engage
Agents handle every channel from one desktop, with full customer context.
Optimize
Recordings, transcripts, sentiment and custom reports — in real time.
Run your own CX cloud — under your brand.
Byond is built to be resold. Spin up a fully white‑labeled platform: your brand, your domain, your customers, your pricing. The way you were given a system — now you give one.
- ✓ Your brand, end to end — logo, colors and login domain.
- ✓ Onboard your own enterprise customers in minutes.
- ✓ Set custom billing plans and keep your margins.
- ✓ Bring your own SIP carriers — wherever you enable it.
Pay per agent. Resell at your own price.
Indicative pricing — final plans are configured per deployment. Resellers set their own.
- Voice + 1 digital channel
- ACD, IVR & recording
- Standard reports
- Email support
- All channels
- AI transcription + sentiment
- CRM integrations & dialer
- Real‑time supervision & QA
- Unlimited scale
- SSO & 2FA
- Self‑host or dedicated
- Priority SLA
- Your brand & domain
- Multi‑tenant customers
- Custom billing plans
- Bring your own carriers
Built like the carrier networks it runs on.
Signaling and media encrypted end to end; recordings encrypted at rest.
Auto‑blacklisting on bad registrations, IP allow/deny lists, rate limiting.
Google / Microsoft SSO, enforced 2FA, granular role‑based access.
Configurable password policy, login lockout and IP access restriction.
Self‑host or deploy in‑region; recording retention and tiering you control.
Every config change and interaction logged for compliance and QA.
Per‑leg CDRs for billing, with custom report builder and scheduled exports.
Health‑monitored services, isolated tenants and horizontal media scaling.